Returns & Exchanges
Polène offers a 15-day return period from the date of delivery for all items in their original, unused condition with all packaging intact. We strive to ensure your leather goods meet the highest standards of craftsmanship and offer a seamless return process for your peace of mind.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.
Prepare the Parcel
Place the item in its original dust bag and protective box, ensuring all tags are attached and the product is securely packed to prevent damage during transit.
Affix the Shipping Label
Download and print the prepaid shipping label provided via email and securely attach it to the outside of your return package.
Drop Off and Refund
Hand over your parcel at an authorized carrier drop-off point; once received and inspected at our workshop, your refund will be processed to your original payment method within 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing